New Client Info

A happy dog with a black, white, and gray coat, wearing a colorful bow, lying on a grooming table at a pet grooming salon.

The Groomery exists to support thoughtful pet owners through intentional one-on-one grooming. Guided by professionalism, safety, continued education, and attention to detail.

Our approach is built on consistency, communication, and compassionate care. The information below will walk you through our process and help set clear expectations when working together

To get started :

Complete your pet’s profile and review the client policies.


This gives us more information about your dog, confirm required vaccines, and helps ensure expectations are clear so your pet receives the best possible care.

(Please include any information you think we should know about your pet! After all, nobody knows them better than you do.)

Having trouble with the form? If it’s not loading or submitting correctly, you can use the link below instead.

https://form.moego.pet/go/form?formId=93c7947d369f408981d6edf7d7e8e0ec

Frequently Asked Questions

  • We require proof of up-to-date Rabies, Distemper, Bordetella and be on a flea & tick preventative. All vaccines must be administered by a vet.

  • I work in a home studio, so my address will be shared once an appointment is confirmed.

  • It’s best to start grooming your puppy around 3 to 4 months old. The earlier we start, the easier it is to help them feel safe and confident in the grooming process.

    For the first few months, I recommend bringing your puppy in weekly or every other week for a bath and tidy. These early visits are all about positive experiences. We’ll work on getting them used to being handled, hearing the dryer, standing on the table, and learning that grooming can actually be fun!

    Starting early builds trust, reduces fear, and sets the stage for a lifetime of stress-free grooming.

  • To respect everyone’s time and ensure smooth scheduling, please keep the following in mind:

    • Cancellations or reschedules require at least 48 hours’ notice to avoid being charged the full cost of your appointment

    • No-shows and same-day cancellations will be charged in full

    • If you’re running late, there’s a 10 minute grace period

      • After that, a $1 per minute late fee applies

      • At 20 minutes late, your appointment will be canceled and charged in full

    I only groom one dog at a time, so missed or delayed appointments directly affect my ability to serve other clients. Thank you for understanding and respecting this policy.

  • Grooming times can vary depending on your dog’s coat type, behavior, and how much maintenance is needed. Here’s a general guide:

    • Full groom: 2–4 hours

    • Bath and tidy: 2-3 hours

    • Short-coated bath (no haircut): 1–3 hours

    Because I work one-on-one, I take my time to ensure your dog is comfortable and looking their best. Working with animals isn’t always predictable, so timing can shift.

    You’ll get a text about 30 minutes before pickup so you have time to head over.

  • Grooming is customized care, not a one-size-fits-all service. Coat type, condition, behavior, and grooming frequency all affect the time required. Especially with mixed breeds, it’s impossible to accurately assess these factors without a hands-on evaluation.

    I’m always happy to provide a general estimate, but final pricing is confirmed once your dog has been assessed.